30-Days Free Support when purchasing MediSoft Patient Accounting:

The 30-days Free Support provide questions and assistance related to the operation of the MediSoft software. It is intended to troubleshooting operational issues and providing suggestions over the phone. This term does not include assistance with network configuration, computer hardware problems, or training on the software. Our monthly purchased support is intended to provide software assistance to any customer regardless of where the program was purchased.
Free 30-days Support Service is available on purchases of one single item pricing over $300.00 [such as MediSoft Advanced Patient Accounting], shipping or taxes not included for price eligibility.

Note on MediClaim of Florida’s MediSoft Phone Tech Support:

Phone Technical Support is available Monday through Friday 9:00 AM to 4:00 PM EST. Exceptions to this availability will be holidays, natural  disasters, or an occasional training. Phone Tech Support is intended for calls regarding system issues such as:

· MediSoft Windows pop-up errors. Some situations may require us to return your call while we access a knowledge database to find the solution to your system error. If your system is responding to an erratically computer behavior, a technician maybe required. Technician service is not included in our Phone Technical Support.

· Non responsive data entry. At times your system may freeze; for example, no response from an entry operation. Staff usually tries the ALT-CTRL-DEL sequence without consulting. This may be devastating to the system and could further create program issues in the future. Although it may inevitable to perform this operation, if the system is interrupted from the continuous data entry process [such as calculation of data after the Enter key is pressed], MediSoft’s Advantage Database Engine may not immediately reflect an  error, but the next time that particular record is accessed. Call support when in doubt.

Our Phone Tech Support covers software supplied or made available by MediSoft and is intended to be used exclusively with MediSoft products. When possible, we will assist with other applications that integrate with MediSoft. However, the maker of that particular application is responsible for its proper operation within MediSoft, for which it may be necessary to purchase additional support from the manufacturer at an additional fee to the end user.

Phone Tech Support is valid for the time been billed in our Invoice. Non-payment constitutes cancellation of this service. We may cancel this service at any time.

Other Services:

Customization of your MediSoft software is available and it is optional. Installation of any product does not include customization or alignment of previous custom forms. You may, before the time of installation, request this service. For MediSoft related products, upgrades, or new installation, a technician may be required to bring the system to software specifications before installation. Purchase of any MediSoft product does not constitute that the software will function as well as any previous version. New versions require new minimum requirements such as video cards with their own memory.

Suggestions:

· EXTREMELY IMPORTANT! Battery Back Systems, also known as UPS, or APC systems, are essential to a business computer. If you have a network, an UPS battery backup unit is highly recommended for the server, every computer [workstation], and for the network components such as routers, switches, modems, external peripherals [printers], etc. Not having a UPS system in place as described here, may corrupt data in a power failure. Repair of this data is expensive and is not included in your monthly Phone Tech Support, or under any other provision. Data repair is available from the manufacturer. The fee for data repair is stipulated by Medisoft.

· Latest versions of MediSoft allows the use of the Backup Scheduler. A backup file should be saved into an external peripheral or diskette, and perform on a daily basis. If you have a backup utility, verify that this service collects the backup file and not the MediData folder. For details, please contact MediClaim of Florida. Run updates on a regular basis to include Windows updates. Consult your technician.

Disclaimer of Warranty:

· Although we have some suggestions to assist in the smooth operation of your software and its use, we are not responsible for system malfunctions, loss of data, loss of revenue, and time consuming operations.

· Software is provided “as is” by the manufacturer and without warranties, except that at the time of delivery, the Products will perform substantially as described in the Documentation. Your Product does not warrant that the functions contained in the Product and the applications thereof will meet your requirements or that the Products will operate without interruption or be error free. Our sole liability as a Reseller, with respect to any product or service, is to make available possible corrections to errors in the computer programs for these Products and all published modifications and updates made by the manufacturer to the Products. Notice that upgrades are rated at the regular price [see our Product Line page]. MediClaim of Florida , Inc. will not be responsible in any manner for errors or failures of proprietary systems or other programs. Remember, a technician maybe required for technical issues under separate service agreement.

· MediSoft requires that resellers offer 30-days support for system related issues to include compatibility matters and trouble shooting. This coverage does not include support for customization of any type within MediSoft. However, for eligible applications, included in your first 30-days, assistance in how to configure the new application will be available. After the first 30-days support is available from MediClaim of Florida, or directly from MediSoft, at a fee. Notice that upgrading from more than one version old, may bring necessary adjustments to match your previous version. Your 30-days support includes trouble shooting these matters. Labor is not included.

As MediClaim of Florida, Inc. tries to address all issues, this may not be feasible. However, we are available to assist your business running seamlessly as possible. Should you have any questions regarding our Support coverage, please contact us before committing.

MediClaim of Florida, Inc., sincerely hope to bring your practice with the best solution possible in Practice Management. We welcome any comments or suggestions to our service.

Refunds:

All software sales are final. There is no refund on software.

The software maker may exchange, at their discretion, any item because of original malfunction.

Applicable Law and Severity:

Your Invoice shall be interpreted under the laws of Florida and any disputes between the parties concerning the validity, interpretation or performance of any of the terms or provisions described, or of any rights or obligations of the parties hereto, shall be resolved in Dade County, Florida. Should it become necessary for MediClaim of Florida to retain an attorney to collect any amounts owed to MediClaim of Florida, under the terms of this Invoice, MediClaim of Florida will be entitled to recover in addition to its damages, reasonable attorney and court fees. Should any of the provisions of this Invoice be found to be invalid by any court of competent jurisdiction, the remainder of this Invoice shall nonetheless remain in full force and effect. Client agrees to reimburse MediClaim of Florida for all costs and expenses, including but not limited to reasonable attorney’s fees and all costs and fees of collection, incurred in enforcing the seller’s rights or remedies.