Note on Windows Vista and Windows 7
MediSoft Version 15 is Windows Vista Business compatible. None
of the MediSoft versions have been tested to work with the new Windows 7.
Therefore, we cannot make any guarantee of, or warranty the stability or
functionality of, any version of MediSoft used in conjunction with Microsoft
Windows 7 operating system. The manufacturer will be conducting compatibility
testing and will provide updates as they become available.
MediSoft Version 14 is Windows Vista Business compatible
as well. MediSoft Version 12, as well as earlier versions, do not currently
function with the Microsoft Windows Vista or Windows 7 operating systems.
Therefore, we cannot make any guarantee of, or warranty the stability or
functionality of, any version of MediSoft used in conjunction with Microsoft
Windows Vista. The manufacturer will be conducting compatibility testing and
will provide updates as they become available.
MediSoft Support
When you purchase your product from MediClaim of Florida, Inc., we will
assist you with your installation. Included in purchases over $300.00,
for 30-days, you can call us and we will assist you with the setup of your
application. Directories and files in a Network environment must be
setup. During the free 30-days support, basic training questions, and
related support questions, are addressed, at a fee, via our Phone Tech
Support Plan.
With our Phone Tech Support service your call has priority. We will
answer your questions regarding system functionality, electronic
transmission issues, form properties, error messages, or any operating
difficulty you may come across. Under our program, any authorized member of
your staff can contact MediClaim of Florida, Inc. to ask questions during
our normal business hours.
For database troubleshooting issues, or ARC 32 service, the required data
examination will be covered under discount rates. Notice that this service
is not part of your Phone Tech Support, or any other plan. This ARC 32
service is for data repair situations that may require immediate attention
for your business continuation. These errors are due to power failure,
network failure, or system failure. Be aware, an ARC32 service requires that
your data is immediately evaluated for errors. This service is not included
in our MCF Phone Tech Support.
What can we do for you?
We will assist with...
-
Phone assistance installing your application
-
MediSoft Product Line
-
Customization of your software
-
MediSoft Training
-
Office Forms Design, MediSoft Reports
-
Electronic Billing and Coding
-
Blueprint [Layout] your Network and peripherals
-
Dell Systems
-
Medical Billing
-
HIPAA Implementation
-
EMR [Electronic Medical Records] setup
-
Patient Scheduling
Data File Repair
As previously mentioned, data file repair may be necessary with a
system known as ARC32. As with any software in the market, data may become
corrupted through incidents such as power surges, computer hardware
problems, incorrectly shut off of a system. This service is not included in
our MCF Phone Tech Support.
Custom Formatting
MediSoft Patient Accounting products include a form formatter to
allow the program's printed output to be customized. MediClaim of Florida,
Inc., or MediSoft support [under a fee support agreement], will answer
questions to help you customize a form. If you'd like MediSoft support to do
the work for you, an extra fee applies based upon the work necessary. Under
MediClaim of Florida, Inc. support, discounted rates apply to all our
support members.
Among many report printing capabilities within MediSoft, the system has
the capability to print your Superbill. We have a unique approach in how to
print your Superbill. Our custom designed format will indicate: Patient's
name, DOB, SSN, Reason for the visit, Reason for previous visit, Insurance
Carrier and ID, Demographic data, Previous Balance, Copay, and much more.
Once the Superbill detects missing information as programmed, a flag will
indicate the missing information. It can also compare data and advise of
specific information, e.g., a Medipass patient requires a referral, or
reference, from the Primary Care Physician. If the information is missing,
our Superbill will advice according to your specifications.
Training
MediSoft offers many training resources: Live MediSoft Classes, Training
Videos, and even the Video Help CD-ROM for MediSoft. You can familiarize
yourself and your staff with your software using one or more of these
resources. Phone Tech Support includes training over the phone in the use of
MediSoft. For training on the use of the application, you may contact
MediClaim of Florida, Inc. and schedule on-site training.
Medicare error numbers
To assist you in finding Medicare error numbers, we found a list with all
the codes. Once you open the Adobe Acrobat file, the best way to find the
error is to do this sequence in your keyboard: Ctrl-F, enter the code you
are searching for, then Enter. Your system should send you to the first
instance of your findings. For more information go to Windows Help.
If the error directs you to a Loop/Data Element, we suggest you refer to
the Crosswalk available in your Direct Module CD, or download it from here.
Again the same sequence, Ctrl-F [to find a particular item in a page].
Support Terms
Minimum two months. You may cancel at any time after the first two months
of service. Support does not include training, but knowledge seeking
questions. Under our support service, current versions of MediSoft will
receive FREE updates when available. Support does not include upgrades,
discounts may apply.
Note of Interest: Version 11 Service Pack 4 in the
only version that includes fields
for the National Provider Identifier, NPI
and group information.
